Payment date

Today I am quite disappointed in Wesbank's service.

I recently purchased another vehicle and Wesbank was gracious enough to finance the deal. I am a salary earner and my salary gets paid on the 25th of each month. Bank statements and payslips were submitted as standard procedure for the finance application. Wesbank determined that the debit order date should be on the 24th of each month. This is one day prior to my salary being paid. When signing the final agreement, the F&I specialist indicated that I would be able to change this date to the 25th or 26th after signature of the contract and that this could be done on the website with zero issues and hassles. Now it transpires that the change in date can only be facilitated AFTER the first debit order had been successfully collected. Both the reply from the website and the call-centre agent were unwilling to understand that there will not be sufficient funds available in my bank account on the day prior to receiving my salary. It seems as if Wesbank has forgotten that they deal with PEOPLE as clients. All I am asking for, is the opportunity to make good on my payments by moving the date to ONE day later every month, but this request has been denied twice.