LP
LYNETTE P
1 reviews | Active since Aug 2012
02 Jul 2015, 12:58
Payment arrangement
Hello, I called customer care to make arrangements, I cannot afford to pay total loan installments, I was told they can not drop my repayments, I'm left with no money at monthend, I did send an email with my expenses to customer care, I could make my payments cos my overtime carried me, now we don't have overtime, I also informed them I have changed my bank details not to debit my account I will pay via deposit give me bank details, no bank details was given to me, I am willing to pay but I'm getting no help from Direct Axis, I can pay R 200 a month <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by Hellopeter.com)</em></div>
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
03 Jul 2015, 13:40Hello LYN007,
Thank you for bringing this matter to our attention.
We regret to inform you that as much as we truly empathize with your current circumstances, our products and services cannot make provision for the kind of restructuring you may have envisaged. The Debt Review process would be the only alternative to be considered as a final resort whenever a consumer is unable to meet his financial obligations however that too requires a regular income to mitigate the individual's expenses.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
We regret to inform you that as much as we truly empathize with your current circumstances, our products and services cannot make provision for the kind of restructuring you may have envisaged. The Debt Review process would be the only alternative to be considered as a final resort whenever a consumer is unable to meet his financial obligations however that too requires a regular income to mitigate the individual's expenses.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply03 Jul 2015, 13:40
Official
Hello LYN007,
Thank you for bringing this matter to our attention.
We regret to inform you that as much as we truly empathize with your current circumstances, our products and services cannot make provision for the kind of restructuring you may have envisaged. The Debt Review process would be the only alternative to be considered as a final resort whenever a consumer is unable to meet his financial obligations however that too requires a regular income to mitigate the individual's expenses.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
We regret to inform you that as much as we truly empathize with your current circumstances, our products and services cannot make provision for the kind of restructuring you may have envisaged. The Debt Review process would be the only alternative to be considered as a final resort whenever a consumer is unable to meet his financial obligations however that too requires a regular income to mitigate the individual's expenses.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank