Paying the bill but not receiving the service

After losing my husband and harassment from the bank for his vehicle I settle the fee of 230,000 Rand and bad communication capabilities and almost 3 months of awaiting my vehicle registration I have emailed numerous of times requesting an ETA of the paperwork or even just the process whereabouts but no response the correspondence Bernice from FNB vehicle finance department is non-existent but yet a phone call from a from a Repo agent was constant and harassing wesbank during a pandemic and a crisis and a difficult time through loss of a spouse you guys should be ashamed of yourself