NM
Nomvee M
1 reviews | Active since Mar 2014
12 Sept 2023, 17:53
Paying Maintenance plan twice
Can someone explain to me why am I paying maintenance fee monthly while it was already included in the principal debt. I have been communicating with wesbank via email but it takes more than a week to get a reply. This is my ref number ***
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WesBank's replyOfficial
13 Sept 2023, 07:40Dear Nomvee Mdingi,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply13 Sept 2023, 07:40
Official
Dear Nomvee Mdingi,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution