AW
Albert W
1 reviews | Active since Dec 2023
12 Dec 2023, 11:32
Pathetic/No service from Wesbank.
EXTREMELY HORRIBLE SERVICE. I have been trying to contact Wesbank for over a week now to get my car's papers or alternative a border letter. Nobody answers, no reply to enails. It is almost like they are permanently closed. Nobody gets back to you. I will never ever take a loan with Wesbank again. Absolutely pathetic service.
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Replies (2)
WesBank's replyOfficial
12 Dec 2023, 11:40Dear Albert Wolmarans,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Dec 2023, 11:40
Official
Dear Albert Wolmarans,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AW
Albert W's updateReviewer Update
14 Dec 2023, 09:30So eventually I get border letters, which should have been Natis papers, but even after the Wesbank consultant ensured me the debit order has been cancelled and the car has been paid off on 15 Nov Wesbank still runs the debit order on 15 Dec. Really? Getting beyond Pathetic now. I will most definetally never ever ever use Wesbank again.
AW
Albert W's update14 Dec 2023, 09:30
Reviewer Update
So eventually I get border letters, which should have been Natis papers, but even after the Wesbank consultant ensured me the debit order has been cancelled and the car has been paid off on 15 Nov Wesbank still runs the debit order on 15 Dec. Really? Getting beyond Pathetic now. I will most definetally never ever ever use Wesbank again.