Pathetic Wesbank Service

Having had a payment go off our account after Settlement was given when we bought a new car, we are due for a refund by Wesbank. AND, I am disgusted at the level of service we are receiving from Wesbank. We have been calling for over two weeks now, and have two reference numbers backing my wife and my calls. And NO ONE has yet to give us any feedback, DESPITE having said that they made contact with us. It has been a lie from the start. I was on the phone yesterday 4 times, and each time I was past on to someone else who couldnt assist me with the query. I was cut off twice. My wife tried 3 times yesterday too, and she also had no luck. Both of us were on the line for approx 40 minutes each trying to find out the situation. Right in the beginning, the car dealership told us someone from Wesbank would be in contact with us. THIS HAS NOT HAPPENED. When they followed up, they were told by a "Promise" that they had called us. THIS DID NOT HAPPEN EITHER.