Pathetic Wesbank Service and Affirmity

Good day,

It is with great shame to yet again write about having to be refunded my money.I cancelled my insurance in march and forwarded all necessary paperwork. As i advised a debit was done on my account on 20th of April and i logged a refund of which it was noted on a mail that i will receive the refund in my account on the 30th of April 2019. That did not happen as communicated, i followed up with Auto & General and was informed to contact wesbank for the refund. I however contacted wesbank the same day of receiving a mail on the 3rd of May and they had no knowledge of my cancellation the agent sent me back to auto and general as the policy is still active. Despite me having the cancellation letter on mail i still couldnt get assistance. My banker got involved to try and assist but she failed to recover the money as well and same feedback was Wesbank has to be contacted. I called the number again this morning as told ***and there was no resoonse after holding for a longest time. I then sent a mail and copied ********** still with no reply. I responded to the mail that was sent by wesbank private clients team. Today is the 6th of May and there is still no refund nor feedback as to when i will receive my money. They call it service but im degraced to say the list. The email needs to change from services to unhappy ********** Its unbelievable that i have to fight for my money like this, R1700 is a lot to just ignore. Thanks for ignoring me, i shall spread the word to friends n family on how pathetic your service are. This clearly cant be recommended to anyone.