lC
leonard C
1 reviews | Active since May 2012
01 Oct 2021, 10:06
Pathetic Vehicle Finance
Just over 2 years ago when I purchased my current vehicle they insisted that my payments need to go through on the 25th of each month. I repeatedly told them that I do not get paid on the 25th and their reply was that it is not a problem as their system waits for the money to enter the account and then take their amount. Please note I do not use overdraft, so this month as usual Wesbank tries to take there amount, unsuccessful. Get a transaction rejection and a penalty from FNB. I have tried contacting them and there system is down! And for the record I have received my salary on the 28th.
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Replies (1)WesBank's replyOfficial
01 Oct 2021, 10:34Dear Leonard C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply01 Oct 2021, 10:34
Official
Dear Leonard C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
