lC
leonard C

1 reviews | Active since May 2012

01 Oct 2021, 10:06

Pathetic Vehicle Finance

Just over 2 years ago when I purchased my current vehicle they insisted that my payments need to go through on the 25th of each month. I repeatedly told them that I do not get paid on the 25th and their reply was that it is not a problem as their system waits for the money to enter the account and then take their amount. Please note I do not use overdraft, so this month as usual Wesbank tries to take there amount, unsuccessful. Get a transaction rejection and a penalty from FNB. I have tried contacting them and there system is down! And for the record I have received my salary on the 28th.

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Replies (1)
WesBank
WesBank's reply01 Oct 2021, 10:34
Official
Dear Leonard C,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution