Pathetic service with regard to vehicle settlement

Wesbank is probably THE worst financial entity to use to do vehicle financing through. They are lying, thieving and try to rob people of their hard earned money around every corner.

Case in point...

My wife had a vehicle financed through Wesbank that we decided to sell. On Wednesday, 23 March 2022 while the buyer from WeBuyCars was sitting with us, we requested a settlement quote from the self service portal which we duly received and WeBuyCars used to settle the vehicle with. As the debit order was due to run again in 2 days, my wife phoned Wesbank on Friday 25 March 2022, requesting the refund of the debit order that was deducted. The call centre agent confirmed that the vehicle had been settled on the 23rd March but that my wife needs to wait until today, 29 March 2022 so that the debit order can show on their side for them to reverse. Low and behold this morning, my wife receives an email from Wesbank that they are going to DEDUCT another installment at the end of April 2022 instead of issuing a refund. WHAT THE HELL???

My wife confirmed twice that the vehicle has been settled as per the settlement quote we received but now this?!

And for &^%#@# sake, I can't even do an enquiry on her behalf although I Have access to all her accounts.

Wesbank is just plain pathetic, if I could give zero stars, that would definitely be what I would give them.