Pathetic Service recieved from Wesbank

I regret to inform you that the service I have recieved from Wesbank over the past 2 weeks has been absolutely pathetic.

During these tough times, the least I expect is proper communication and feedback.

I have app**** for the Covid-19 Payment Relief offered by Wesbank via email over 2 weeks ago due to financial difficulties during these trying times.

I have tried calling the call centre on numerous occasions where I was put on hold in excess of 1 hour and the call cut after a while.

I eventually managed to get hold of 1 of the agents on 16 April, who said that he would get back to me regarding the addendum and a declaration which I would have to sign and send back to Wesbank in order for my application to be approved.

He still has not contacted me with any feedback. I called the call centre again today and managed to get hold of another agent who advised that they would send him an email to contact me to resolve this. I waited a few hours and when I hadn't received a call from Wesbank, I called back. I spoke to a different agent who said he will transfer me to the agent I spoke to on the 16th and also provided me with a direct contact number for that agent.

The call transfer was unsuccessful so I tried calling the direct number provided to me and the call did not go through.

The reason I initiated the application process 2 weeks ago was to prevent my debit order from going through due to financial difficulties during this time.

Due to the inefficient service I have been receiving from Wesbank, the debit order went off my account this morning which has put me in a compromised financial situation.

I have been a loyal FNB customer for over 20 years and I do not expect such pathetic service from Wesbank. I will definitely put this up on Hello Peter and social media platforms to let other South Africans know what pathetic service they can expect to receive from Wesbank.

I would appreciate it if this matter can be resolved timeously and the debit order that went off my account be reimbursed to me as I have app**** for this Covid-19 Payment Relief well in advance of my debit order date and it is no fault of mine that you are *********** enough to not timeously process my request.

Please call me on *** to resolve this at the soonest.