Pathetic Service from Wesbank en FNB - Covid "Relief" loan.

When this whole covid thing stated my employer sent out a letter stating our salaries would be reduced due to our company being closed for the duration of the hard lockdown. I then app**** for the Covid relief from Wesbank on my Asset finance account. A loan for the 3 months relief was added to my FNB profile that was linked to the Asset account and the repayment was to go off with my installment with Wesbank. In September I sold the vehicle that was financed through Wesbank and the account was settled and closed, however the FNB loan was still active and I have been trying to get it sorted out since 8 September. As far as I know the loan was settled when the vehicle was sold and the account settled. But FNB just plain straight ignores emails and calls and just goes ahead and deduct an installment. No communication other than an automated voice call. Its pathetic that a company as big as FNB and Wesbank cannot get their admin in order. Now i am essentially paying the loan twice and no one can give me any information. Emails are being read but 0 response. FNB even listed me as "overdue", but the loan is supposed to be closed since I do not even have the vehicle anymore. I am so glad I am done with Wesbank and I will NEVER finance an asset through them again, as for FNB, as soon as this ******* loan error is sorted, I will close all my accounts with them. Their service is BEYOND pathetic!!!!!!!!!!!!!!