Pathetic Service from Wesbank, do not deliver Natis documents after full settlement.

Item: WesBank
Rating: 1
Author: Andre W

Customer service at Wesbank worse than Eskom, I settled my account on 13 April 2023, paid Wesbank additional R362.00 to change the Natis Title Holder from Wesbank to myself. Six weeks have passed, and still waiting for Natis documents to be delivered. Will not do any business with Wesbank in the future.

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Replies (1)

WesBank's replyOfficial

24 May 2023, 14:54

Dear Andre

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply24 May 2023, 14:54

Official

Dear Andre

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution