DF
Dorette F
1 reviews | Active since Sept 2020
07 Sept 2020, 17:50
Pathetic service from Wesbank
Pathetic service from Team Leaders in WesBank. I have requested a confirmation letter that my account is settled and closed. Today my call was dropped more than 11 TIMES! The following Team Leaders Eva and Chad said that they will phone me back - STILL waiting. I spoke to the following people (Vuyesika / Ayanda / Isaac / Nadia / Xhozana / Shivan / Jennike / Rihan / etc. I am taking this a step further as this is the WORST service I have EVER experienced in my life. And I am still holding on and NO ONE is picking up!
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Replies (2)
WesBank's replyOfficial
08 Sept 2020, 09:06Dear Dorette F,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Sept 2020, 09:06
Official
Dear Dorette F,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
DF
Dorette F's updateReviewer Update
08 Sept 2020, 17:04Empty promises from agents / team leaders and dispute resolution staff - ANOTHER day has gone by and no confirmation letter - again! *** (Today's names: Neo / Fareedah / Shelley / Thandeka /Rafieka / Tebogo Nthahlele / Wendy and then one star Yasteel
DF
Dorette F's update08 Sept 2020, 17:04
Reviewer Update
Empty promises from agents / team leaders and dispute resolution staff - ANOTHER day has gone by and no confirmation letter - again! *** (Today's names: Neo / Fareedah / Shelley / Thandeka /Rafieka / Tebogo Nthahlele / Wendy and then one star Yasteel