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Pierre M

1 reviews | Active since Apr 2013

11 Oct 2018, 05:52

Pathetic service from Wesbank and FNB

I have bought a vehicle through Wesbank and was very happy with their service. Yesterday I tried to buy another vehicle from a motor dealer in George. I have my own business and have a excellent credit record. On a vehicle of 217000 i paid 40000 cash deposit. Just to hear from Wesbank that there is not enough money passing through my 2 private clients cheq accounts. No consideration that i have paid more than 90000 into my credit card the past two months... I am the sole owner of my business and can proof my income. Same thing happened when I tried taking out life cover with FNB.... did not want to cover me I must re-apply in 3 months... I am insured by Old Mutual now.... But I guess Wesbank and FNB do not need my business... will take my money and bank accounts someplace else.... THATS HOW FNB AND WESBANK TREAT THEIR PRIVATE CLIENTS.....

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Replies (1)
WesBank
WesBank's reply11 Oct 2018, 11:22
Official

Dear Pierre

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7A79D.

Regards,

WesBank Service Resolution