Pathetic service from Wesbank

I've app**** for vehicle finance and submitted the documents on the 14th of August. I called your call centre today twice to enquire about the quote I was to receive. Both agents were rude and arrogant. As if they were the agitated customer. I was promised feedback by close of business today ... This never occurred. Such a shame as this would have been my 2nd vehicle finance with them. I would think twice before applying for both personal and business finance with them. Looking to move my existing vehicle to a bank that actually values their clients.