PATHETIC SERVICE FROM WESBANK

I did an application on Monday to refinance on my balloon payment after opting to keep my vehicle. I submitted all required forms and documents and received an email stating a Consultant would contact me within 48hrs. To date I have not received any call from any Consultant from WesBank.

I went as far as to phone yesterday to complain in this regard and spoke to a lady (surname Hartley) who asked that I resend everything to her, which I promptly did. Today on the last day of the month, I am still waiting on a Consultant to call to finalise the refinancing. The service from WesBank is totally poor. I never knew that it will actually take this long to do refinancing. With all other institutions on our other vehicles it was done speedily with no hassles. I was just requested to submit my documents again.

WesBank has been absolutely unprofessional in this regard. It is really disappointing, I wonder how they manage to actually keep doing business with such an utter disregard for customers. It must be that the only person that deals with balloon refinancing is on leave and the rest are left to scratch their noses. PATHETIC!!!!!!