Pathetic service from Wesban****

<p>I have contacted Wesbank on to buy a vehicle on the 2nd of September, which they sent me an Email to say the application has been approved and an agent will contact me within 24hours. </p> <p>"Please note that an agent will be in contact with you within 24 working hours to advise the next steps to be taken to conclude your finance. The approval of your finance is subject to the receipt and validation of the following information"</p> <p>On the 5th an E-mail came through to notify me on getting some documents ready and email it to ********** <p>On the 13th, Bontle Masube phone me and we had a decent conversation where she advised me the deal has been approved. </p> <p>"Thank you for entrusting WesBank Private Finance with you Asset Credit financial matters. Your application has been assessed and we are happy to announce that is successful subject to a copy of Id [Surname does not match on ITC], Copy of driver’s license and proof of residential address."</p> <p>I sent all the necessary documentation through and asked a few questions about the deal.</p> <p>Since the 14th of September I have not heard one thing from Bontle Masube, I have e-mailed her numerous times and phoned her almost every day. I asked to speak to someone else to get this deal going but it seems Wesbank is just not interested. I am so frustrated with Wesbank for not letting me know what is going on or just phoning me to complete this deal. </p> <p>Looks to me if you’re not an agent at a car dealership, you better not rely on Wesbank to do any effort!!!!</p>