Pathetic Service for a private client

<p>I am so disgussed in the service we are recieveing so far from Wesbank. As a private client you get no service but if i was a dealship i would get service and answers right away. we app**** for the finance over 2 weeks ago and to this day we have not recieved a call from anyone. My husband called in last week and he was told he never sent his documents thats why they never called him. But on the email it clearly states wait 24 working hours for someone to call you back and then they will tell you where to send the documents. We have no send the documents over a week ago and still no call. I have called on my husband behalf yesterday and was promised a call back by 10am today. NO call so i called back now before 11 to be told everyone was in a meeting and there was no one to help me. The lady said she would get them to call after the meeting. i asked what time and she said she couldnt give me a time and didnt want to make promises. I think this is unacceptable service. no one should run a busniess like this. Now we might just loose the car we want to purchase as wesbank is so pathetic at getting back to people. as we need to take delivery of the car by friday and we still have no answers.</p>