PG
Polly G
1 reviews | Active since Dec 2015
09 Jan 2025, 09:40
Pathetic service
Pathetic service.
App**** for vehicle finance on 6 January 2025. Was asked to supply additional documents on 7 January 2025 and had done so - then absolute silence from them.
Contacted the call center on 8 January 2025 and was told that finance was approved on 7 January 2025 and a finance marketer called "Gavin" is supposed to have contacted me.
However, now 2 days later still no response via call or email with any finance quote, and get same story from call center every time to wait, and they do not respond to emails.
How am I expected to proceed with finance?
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WesBank's replyOfficial
09 Jan 2025, 09:59Dear Polly G
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Jan 2025, 09:59
Official
Dear Polly G
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution