Pathetic service

Wesbank is probably the worst company to deal with. Its been over a year now that i have requested to cancel the vap cover on my account with nothing being done till now. Last month i sent an email again and got proof of the reply that it will be cancelled within 30 days. No suprise this months statement and its still not cancelled. Today i email again and get a reply that i must write a letter now so what was the email for last month? But when u owe them money than they can accept an answer over the phone and than no email required suprisingly. I want the entire last 12 months charges for vap cover to refunded immediately. Just a little advice to anyone who buys a vehicle through wesbank dont add on none of the extras offered