PATHETIC SERVICE

FNB is nothing but a sham, for a big brand it is really pathetic not different from Absa. Black money is no good there, ever consultants are brain washed to not give a damn about customers. I was finance by Wesbank and being a principled individual I decided to bank with FNB because on the fact that I was given a good deal with the vehicle finance. Went as far as taking up funeral cover, life cover and a credit card with them and cancelled all the other service provides. Them means a lot in my view, that my money come from my employer into my Acc and the debit order are all to FNB, charges and interests are benefited by this Bank but they show me a middle finger. Call Wesbank, spoke to a Julian Squier who had no sense of what customer service is and no phone etiquette at all, I request to change my banking details, was reluctant to change them and eventually too them, soon after that the call cut and yes you guessed it…. He did not call me back, the installment was not collected and I decided to do in myself, logged on to the website and changed the banking details… good sorted, expecting the debit order to go off 25/04/2020… guess what? They didn’t collect again and told me the system are just a ****py and are not to be trusted… so at this point I freaking out because banks are too quick to go to TransUnion and on top of it all charge you for a bounced collection and a late payment….. so I pay from and call in today, speak to a Lethiwe Mahlangu who tells me that when a call cuts they are not supposed to call customer back….. yes I was shocked to hear such BULL and I said that I changed the backing details on the self-service website and she tells me that after doing so I was supposed to call back… WHAT? WHAT? Yes this is FNB… this how PATHETIC they are and she still requests that I forward an e-mail to express my dissatisfaction …. WHAT? WHAT? I mean what am I paying for here? What is her job? What is she doing with the information I gave to her? This all after she told me that I changed my banking details on the 27th of March… that’s how stupid she thinks I am… that Is the day I made payment after I saw that they did not collect. This angers me because I call in way before the due date. The “Manager” Mariska Govender also confirmed the same that notes say that I called in on the 27th and it’s not true and I’d like for someone with integrity to investigate this an come back to me with facts.