Pathetic Service

On the 21st of October 2020 I settled my account with WesBank. and I'm still waiting for my NATIS documents. I did phone on WesBank on the 3rd of November to find out whats going on as the courier company phoned me on the 27th of October and said they will deliver my documents the next day. all the WesBank can say is sorry we still waiting for the courier company. if I missed a payment they will call you everyday to get their money but now that I want my documents they just don't care. the service is just pathetic! I also settled another vehicle with MFC on the 20th of October they did everything for me and I already received my NATIS documents.