Pathetic Service and Response Time

I have been trying to apply for financing for 10 days now, I have called their call centre numerous times and have been holding anything from 2 - 3 hours without answer.

Their website says that you get an answer within 24 hours, it has now been 10 days and still nothing.

I am now going to lose the car that I wanted to buy because of this pathetic service, after being a client now for 4 years.

Thanks for nothing