pathetic service and not responding to emails for incorrectly debiting funds for a vehicle that has been sold

pathetic service... they still debit you for a vehicle that was sold and the biggest joke is that they did the entire process... and could not complete it ... and ... took longer than i have ever experienced (over 2 weeks )and they do not even respond to emails regarding refunding the funds that where incorrectly debited. even getting a hold of someone is such a mission... i am astonished at how service deteriorated