Pathetic Service

I am shocked by the service, or lack of, that I have been receiving from the person handling my motor finance. His name is Ayanda Faku. I app**** for vehicle finance that was approved on 09 July. It is for a car I am buying from a friend(Private sale). In addition to me having to do followups instead of him proactively assisiting, I am now having a car with me without a contract. The first insurance premium has been debited. The seller already signed and sent the settlement which he said has been done. To her surprise the installment was debited from her again. She already gave the car to me after I signed the payment authorization so you can imagine how amazed she was to have to pay an installment after signing for the settlement. The last two emails from him were about me sending him the insurance and noting some car information. I did send him the insurance and I believe the other information he is asking for he already has. This was back in the first week of August already.