CV
Claude V
1 reviews | Active since Nov 2016
10 Nov 2022, 14:53
Pathetic Service
Worst ever experience!!!!
How do you submit an application on 17 October and receive feedback on 10 November for vehicle finance?
1st their online application process does not work and apparently it's been going on for a couple of months. 2nd your staff has no idea what's going on!! - the worst ever... and I spoke to a couple of them. 3rd your service as a bank (both Wesbank and FNB) is hilarious and pathetic. You have absolutely no idea what's happening around you (still on your 1973 systems and methods) - don't get me started on this!
Your 24hours and 48hours turned into almost a month
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WesBank's replyOfficial
10 Nov 2022, 15:47Dear Claude V
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply10 Nov 2022, 15:47
Official
Dear Claude V
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution