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Allan R
1 reviews | Active since Nov 2013
16 Sept 2021, 10:45
pathetic service
They do not qualify for 1 star, really pathetic service. On hold over an hour call the HQ and they are just as useless. Got threatening email to confirm insurance as apparently their consultants could not get hold of me. Funny thing no missed calls. Try to call they just don't answer so if you want me to confirm my insurance, you do your own jobs!!!!!!! Oh it gets worse, the supervisor Pria also does not answer after explaining to an agent
Allan is my name ***
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Replies (2)
WesBank's replyOfficial
16 Sept 2021, 11:29Dear Allan R
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Sept 2021, 11:29
Official
Dear Allan R
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Allan R's updateReviewer Update
16 Sept 2021, 11:32Don't bother. The only person I will now deal with directly is your CEO. After being on hold for 2 hours then the call goes dead. Shocking, pathetic service
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Allan R's update16 Sept 2021, 11:32
Reviewer Update
Don't bother. The only person I will now deal with directly is your CEO. After being on hold for 2 hours then the call goes dead. Shocking, pathetic service