Pathetic Service

My fiancé financed his motorbike with WesBank. He settled the bike last year November. After several calls to WesBank, the consultants said he would soon receive documentation for the transfer if ownership. It is now April and there’s been nothing. He calls you daily and spends at least an hour waiting. He has to repeat his request every time. He also visited the FNB branch multiple times and still nothing. The bike is paid for and this nonsense is *********