AG
Achmad G

1 reviews | Active since Mar 2012

17 Oct 2016, 13:25

Pathetic Service

<p>I received an and sms and an email from wesbank stating the following </p> <p>"......</p> <p>Unfortunately, our consultants were unable to get hold of you to confirm the details for your vehicle’s insurance cover, and we have not received the proof of comprehensive vehicle insurance. WesBank will be adding a limited insurance cover to your finance account as per the terms and conditions of your credit agreement.</p> <p>This limited insurance cover will be added to your finance account, until we have received and confirmed that your vehicle is insured comprehensively.</p> <p>Once the proof of comprehensive insurance is received, the limited insurance cover will be removed from your finance account. . "</p> <p> </p> <p>I supp**** proof of insurance when the vehicle was purchased yet now wesbank inconviences me as a client to contact the insurance company again to obtain proof of insurance and send it again to webank. I honestly think this is pathetic service to threaten clients that extra costs will be added to the debit order if proof is not provided again! If this is how you treat customers I can assure you I will not go with another wesbank deal again or promote your service to others! </p> <p> </p>

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Replies (1)
WesBank
WesBank's reply18 Oct 2016, 07:52
Official

Good morning,

We appreciate you bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.

We have made contact with you to apologise for the service you have received as well as explain the reason why we need to confirm insurance from time to time. We will remain in contact with you until this matter is resolved to your satisfaction.

Regards

WesBank