Pathetic Service

I am writing this complaint on behalf of my wife. I am beyond ****ing fed up with the level of service she is getting from Wesbank. She has been requesting a paid-up letter for weeks now, yet no one responds. Her car was sold and the settlement was paid. Yet she must constantly log, request upon request for ****** paid-up letter. Get your ****** act together. She wants to get out of debt review to move on with her life but you guys are dragging your feet when it comes to providing her with a paid-up letter.

Wesbank you got your money now provide her with the damn paid-up letter.