AL
Anushca L
1 reviews | Active since Dec 2019
07 Dec 2021, 20:55
Pathetic service
Wesbank has the poorest services. I'm paying for a car that has been paid off by the insurance. When you phone there customer services they send you from pillar to post and nobody can answers or tell you whats going on . Quick to take money but not quick to refund. Spent so much money on airtime but still don't have a clue whats happening on this account.
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Replies (2)
WesBank's replyOfficial
08 Dec 2021, 08:12Dear ****hca Lambert,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Dec 2021, 08:12
Official
Dear ****hca Lambert,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AL
Anushca L's updateReviewer Update
08 Dec 2021, 13:15Not impressed with the response from wesbank still don't want to refund my money and using technical excuses to not give back my money even though they know that the car is written off when they took the payment for the month and they received all the money for the car truly not impressed with them they will do everything to avoid the extra paper work or to own up to a mistake they made. Very upset due to them i will be without a car for having no interest in there clients and not doing there jobs
AL
Anushca L's update08 Dec 2021, 13:15
Reviewer Update
Not impressed with the response from wesbank still don't want to refund my money and using technical excuses to not give back my money even though they know that the car is written off when they took the payment for the month and they received all the money for the car truly not impressed with them they will do everything to avoid the extra paper work or to own up to a mistake they made. Very upset due to them i will be without a car for having no interest in there clients and not doing there jobs