Pathetic Service

About 3 years ago, I took out finance on 2 x trailers which Wesbank mistakenly placed the 2 assets on one account. About a year ago, one of my trailers were ****** and my Insurance paid out for the one trailer, leaving only 1 asset on this account. Since the beginning of this year, I have not received a statement on this account and the account was also removed from my FNB online profile. During this week, i sent an email to Wesbank and was notified of the following: "Your account has been handed over to collections as there was a shortfall payment by your Insurance". This was definately not the case as the Insurance only paid out for the trailer which was ****** and not the other trailer which should by rights should still be in the contract period. I am well aware that the account is currently in arrears due to me not being able to keep up payments due to the COVID-19 pandemic but this is only the case from March this year as I am in the Tourism industry and am sure you are well aware that the Tourism Industry is still in Lockdown. Please can you sort this account out so that clients are not provided with information that is not true. Account is in the name of RELIABLE SHUTTLES AND TRANSFERS. .