Pathetic service

I am very disgusted! As a client to receive such poor service! We have app**** to do Private to Private selling and it has been 2 weeks and we have received absolute pathetic service! They send you from pillar to post, you call the helpline given and it does not work. When you eventually get a hold of a call center, they put you on 10+ minute hold calls and then tell you that the person who must help you is still busy and will call you back! Finally when you get to talk to the relevant person, they promise to call you back and now 2 days later we still sit and wait!

If I was a new client, I would have gone to another bank - but this is how they treat their existing clients!