MR
Marchelle R
1 reviews | Active since Sept 2025
16 Sept 2025, 13:39
PATHETIC SERVICE!
Hi, I have been calling for the past month wanting to cancel something, promises of people calling me, mailing, but no one ever does. constantly having to explain the situation to every person every single time I call. assistant on the other end of call saying please ask for me when calling back - I will assist you, and when I do this person is never available to take my call. not even a manager. service is pathetic.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
16 Sept 2025, 14:01Dear Marchelle Le Roux,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Sept 2025, 14:01
Official
Dear Marchelle Le Roux,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MR
Marchelle R's updateReviewer Update
16 Sept 2025, 15:14giving me a reference number does not help me at all, I've been calling since 11h20 - and still no one can assist me. calls dropped whilst I'm being put on hold.
THIS IS PATHETIC!!!
THIS IS PATHETIC!!!
MR
Marchelle R's update16 Sept 2025, 15:14
Reviewer Update
giving me a reference number does not help me at all, I've been calling since 11h20 - and still no one can assist me. calls dropped whilst I'm being put on hold.
THIS IS PATHETIC!!!
THIS IS PATHETIC!!!
MR
Marchelle R's updateReviewer Update
16 Sept 2025, 15:49After being put on hold, for 30 minutes and more at a time, calls being dropped. after being told in 3rd week of Aug 2025 that it takes 10 - 15days to cancel, I am now told it takes 30 days. Again promises of calling me back. So how much longer??? Or does someone need to help you count??? Having to explain the same thing over and over to a different person each time I call is rather frustrating and no one can give me any answer, making empty promises, escalating, escalating into nowhere if you ask me, because no one can give me any answers, any every time I call the amount of days changes. No one bothers calling back as promised, no bothers. mailing as promised.
MR
Marchelle R's update16 Sept 2025, 15:49
Reviewer Update
After being put on hold, for 30 minutes and more at a time, calls being dropped. after being told in 3rd week of Aug 2025 that it takes 10 - 15days to cancel, I am now told it takes 30 days. Again promises of calling me back. So how much longer??? Or does someone need to help you count??? Having to explain the same thing over and over to a different person each time I call is rather frustrating and no one can give me any answer, making empty promises, escalating, escalating into nowhere if you ask me, because no one can give me any answers, any every time I call the amount of days changes. No one bothers calling back as promised, no bothers. mailing as promised.