1 reviews | Active since Jul 2012
Pathetic service
Absolutely pathetic service. I have been trying to get my NATIS document and change of ownership done through Wesbank since end of November last year, they offered the change of ownership service which I paid for and then they *****ed up and sent me all the document to do it myself. Contacted them about their error and they collected the documents to process the change of ownership. Since January nothing has happened, I have now dealt with 5 call centre agents and a supervisor who all promise me it will be escalated, and I'll have the papers within a week which never happens.
I have already lost out on a potential sale of my vehicle because I don't have the papers.
I am now considering legal advice to see what my options are.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution