Pathetic Service
I used Wesbank's self service option for getting a settlement letter. The settlement letter is way more than what the outstanding balance is!!
I then called again as I want to speak to an agent! more than 20 minutes later, still no answer!!!
This is pathetic
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
30 Apr 2019, 15:07Dear Monique,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS93296.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS93296.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply30 Apr 2019, 15:07
Official
Dear Monique,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS93296.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS93296.
Regards,
Patience Ramanugu
WesBank Service Resolution