JS
Jacques S
1 reviews | Active since Jan 2010
02 Apr 2019, 10:57
Pathetic service
On the 25th March I sent an email to Wesbank to ask a simple question regarding my vehicle. The auto-reply email indicated that someone will contact me in 72 hours. I am still waiting... absolutely pathetic!
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Replies (1)
WesBank's replyOfficial
02 Apr 2019, 12:25Dear Jacques,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9005E.
Regards,
Anastacia Naidoo
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9005E.
Regards,
Anastacia Naidoo
WesBank Service Resolution
WesBank's reply02 Apr 2019, 12:25
Official
Dear Jacques,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9005E.
Regards,
Anastacia Naidoo
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9005E.
Regards,
Anastacia Naidoo
WesBank Service Resolution