Pathetic Service

<p>I took out my car finance in 2016 with Wesbank. This month I called them to find out if they can assist me when I go on maternity leave to reduce or take a break for 3 months from my car installment as I would be on maternity leave. Firstly no one attended to me email. I then called their callcenter ,updated my new cell number and I was then informed that this could not be done without negatively listing me on the credit burea. Few days later I receive threathening emails requesting proof that I have comprehensive insurance on my car . I then emailed for a reason as to why this is now required one year later when this was provided to them when I took out the vehicle finance ,how else would everything have been approved. No one responds to my mail .They further send me threatening emails giving me timelines and fees that they will debit my account with should i not comply with their request. What pathetic,*********** service for a bank .I will never suggest anyone uses wesbank vehicle finance, their callcenter needs to go for training and the people that look at their correspondence needs to be literate. Most pathetic bank ever!!!</p>