Pathetic Service

Good day, I've signed a fixed installment for my vechile then Wesbank decided to take almost R400.00 extra end of April I immediately phoned and asked why then they said they don't have confirmation of insurance on the vehicle so they took insurance out then I've told them I do have insurance and will send proof which I did. End of May again they took more money of as signed for I've been struggling to get hold of them I can show my call history have to hold for more than 10 min no one assisting me I got hold of Letato I've send the proof again but nothing had been done until now. So I will reverse my installment end of the month because that is the fastest I will get phoned and assisted. I've sended a email as well for them to phone me I'm waiting until now for that call.