pathetic/ rude/ unacceptable service

I recently fell into arrears with my car payment due to a sudden medical experience and made arrangements to pay a monthly amount towards my car. I received smses confirming the arrangement and made the payment on the agreed date.

I was visited on Tuesday the 24.07.2018 by one of their field agents Enos Maponya who was rude/ abrupt and threatened to have my car repossessed should I not make the full amount. He never came with any official Final letter of demand and refused to make me see the papers he had with him.

He went on to patronize me and ask me do i know the law and that all he will be doing is having the sheriff of the court repossess my car. I called him again today on the 26.07.2018 where he was rude and at first told me he can talk but after a few minutes said he was busy after i asked him for his managers number to report his behavior.

With such pathetic service and the way they treat customers without taking into consideration that the client has rights and is protected by the Credit Act and that if there is an arrangement in place that they treat customers like dirt.

This type of level of service is pathetic to say the least and i would like to complain about not only their pathetic service but also the level of care and treatment that they have for customers.