Pathetic poor service from Wesbank to refinance my vehicle

I have app**** to refinance my vehicle as my balloon payment is due at the end of this month on the 17th of January 2020 Ref TOM***7. I kept on getting SMS's and email's after this reminding me about the Balloon Payment that was due. On the 4th of February I sent an email to *** asking for an update whereby they advised that I need upload supporting documentation which I forwarded onto them. On the 27th of February I enquired AGAIN as to the status and was received this Dear Valued Customer, Thank you for your correspondence. Your enquiry has been forwarded to your marketer for further assistance. We would like to take this opportunity to thank you for entrusting WesBank with your finance. Kind Regards, WesBank Customer Refinance Customer Refinance (Motor) On the 3rd of March I telephoned the call center and was advised that Refiloe Matjila *** was assigned to action my application so I emailed all the documentation again. I emailed a 2nd time on the 5th of March asking for feedback. It is now the 10th of March almost 2 months after my orignal application and have not heared if the application has been approved or not. Terribly shocking customer service