JE
Justin E
1 reviews | Active since Dec 2015
29 Dec 2015, 17:13
Pathetic Interest Rate
Currently I'm a Wesbank client trying to purchase a second vehicle. Wesbank is offering me a pathetic interest rate after being a loyal client for 3 years. Other financial institutions offer close to 3% less. When contacting the call centre, no assistance was offered to address the issue.
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WesBank's replyOfficial
30 Dec 2015, 11:48Hello Justin89,
Thank you for sharing your dissatisfaction with us, allowing us to rectify the matter.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. As such we have made telephonic contact with you, explained that the interest rate you received from the dealership, was a default rate used for processing purposes only. We have also indicated that you would need to send the relevant documentation through in order for WesBank to complete the verification process and revert to you with the applicable interest rate that would be offered in order for you to make an informed decision.
We trust that this was handled to your satisfaction.
Regards,
WesBank
Thank you for sharing your dissatisfaction with us, allowing us to rectify the matter.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. As such we have made telephonic contact with you, explained that the interest rate you received from the dealership, was a default rate used for processing purposes only. We have also indicated that you would need to send the relevant documentation through in order for WesBank to complete the verification process and revert to you with the applicable interest rate that would be offered in order for you to make an informed decision.
We trust that this was handled to your satisfaction.
Regards,
WesBank
WesBank's reply30 Dec 2015, 11:48
Official
Hello Justin89,
Thank you for sharing your dissatisfaction with us, allowing us to rectify the matter.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. As such we have made telephonic contact with you, explained that the interest rate you received from the dealership, was a default rate used for processing purposes only. We have also indicated that you would need to send the relevant documentation through in order for WesBank to complete the verification process and revert to you with the applicable interest rate that would be offered in order for you to make an informed decision.
We trust that this was handled to your satisfaction.
Regards,
WesBank
Thank you for sharing your dissatisfaction with us, allowing us to rectify the matter.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. As such we have made telephonic contact with you, explained that the interest rate you received from the dealership, was a default rate used for processing purposes only. We have also indicated that you would need to send the relevant documentation through in order for WesBank to complete the verification process and revert to you with the applicable interest rate that would be offered in order for you to make an informed decision.
We trust that this was handled to your satisfaction.
Regards,
WesBank