RL
Raneo L
1 reviews | Active since Nov 2019
23 Dec 2024, 12:00
PATHETIC how can we help you
Wish to raise my concern regarding an unauthorized debit order that was processed from my bank account on 23/12/2024, which contradicts the arrangement I made with Wesbank…placing one in an unfavorable cash flow position.
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Replies (3)
WesBank's replyOfficial
23 Dec 2024, 12:07Dear Raneo Leseo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Dec 2024, 12:07
Official
Dear Raneo Leseo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RL
Raneo L's updateReviewer Update
25 Dec 2024, 13:16Their shallow response..absolute no sense of accountability & apology..
Good day Valued Customer,
Thank you for your email.
Please be advised that your debit order date is on the 15th as per your request.
Kindly note (early debit order) ERD was loaded based on the previous due date, should the client have low funds for the debit order that went off on the 23rd the account will be tracked for the next 10 days from the 23rd until the 30th of December, until the funds are received.
If the debit order returned unpaid the account will be referred to collection for further arrangements.
We would like to take this opportunity to thank you for entrusting WesBank with your finances.
Yours in service,
Customer Service Centre
***
Good day Valued Customer,
Thank you for your email.
Please be advised that your debit order date is on the 15th as per your request.
Kindly note (early debit order) ERD was loaded based on the previous due date, should the client have low funds for the debit order that went off on the 23rd the account will be tracked for the next 10 days from the 23rd until the 30th of December, until the funds are received.
If the debit order returned unpaid the account will be referred to collection for further arrangements.
We would like to take this opportunity to thank you for entrusting WesBank with your finances.
Yours in service,
Customer Service Centre
***
RL
Raneo L's update25 Dec 2024, 13:16
Reviewer Update
Their shallow response..absolute no sense of accountability & apology..
Good day Valued Customer,
Thank you for your email.
Please be advised that your debit order date is on the 15th as per your request.
Kindly note (early debit order) ERD was loaded based on the previous due date, should the client have low funds for the debit order that went off on the 23rd the account will be tracked for the next 10 days from the 23rd until the 30th of December, until the funds are received.
If the debit order returned unpaid the account will be referred to collection for further arrangements.
We would like to take this opportunity to thank you for entrusting WesBank with your finances.
Yours in service,
Customer Service Centre
***
Good day Valued Customer,
Thank you for your email.
Please be advised that your debit order date is on the 15th as per your request.
Kindly note (early debit order) ERD was loaded based on the previous due date, should the client have low funds for the debit order that went off on the 23rd the account will be tracked for the next 10 days from the 23rd until the 30th of December, until the funds are received.
If the debit order returned unpaid the account will be referred to collection for further arrangements.
We would like to take this opportunity to thank you for entrusting WesBank with your finances.
Yours in service,
Customer Service Centre
***
WesBank's replyOfficial
27 Dec 2024, 08:17Dear Raneo Leseo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Dec 2024, 08:17
Official
Dear Raneo Leseo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution