Pathetic, disgusting consultants.

Really sad to see such pathetic service from Wesbank. I have gone on the self help option. It gives two different values so I don't know which one to pay. I don't have banking account details. I called them and hung on for over 15 minutes( I have proof of this). They do NOT answer calls. My airtime got finished. This is not fair at all. They reward their loyal clients with disgusting service. Is there anyone there at Wesbank for can urgently contact me to resolve this issue. It is really pathetic service.