PATHETIC CUSTOMER SERVICE

EXTREMELY POOR SERVICE!

Our company vehicle was written off on 7 January 2024, and it has been an utterly frustrating process. NO communication from them regarding anything. When you follow up with mails and calls you only receive short word answers and empty promises just to get you off their back.

We are still waiting for Wesbank to pay out our Mechanical Warranty and settle the account with the insurer. This fight between us, our broker and Wesbank has been ongoing for far too long!! I am specifically referring to the following employees from Wesbank: PATIENCE KHUNOUl, YUZA FOSTER NGOBENI and the ENTIRE Complaints team. After multiple formal complaints, still no feedback, no apology, no follow up. I cannot believe a company of this size is so pathetic.

Our company is going through unnecessary expenses due to this not being resolved.

Also to make things even better, the finance was settled from the insurance to Wesbank in the beginning of February, but STILL our monthly installment went off on 1 March. Another fight altogether.

Never will myself in a personal capacity or my company do business with Wesbank again. Their customer service promise is an absolute lie.

“A company is only as good as the people it keeps.” and our interaction with PATIENCE KHUNOUl and YUZA FOSTER NGOBENI thus far has been speaking for itself.