TM
Thanyani M
1 reviews | Active since Feb 2023
20 Mar 2023, 11:51
PATHETIC CUSTOMER SERVICE
I have been trying to be calm but at the moment I'm so frustrated. I have been put on hold for over an hour regarding the refund and only to be told they cannot refund as the payment came from a different bank account which was never an issue before. I need my money urgently.
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WesBank's replyOfficial
20 Mar 2023, 12:12Dear Thanyani M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Mar 2023, 12:12
Official
Dear Thanyani M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution