Pathetic Customer Service

How useless is Wesbank Customer Service department. I requested and paid for registration documents in mid February and more than a month later I am still waiting to receive them. They claim to have received the proof of payment but not proof of address sent on the same day, to the same email address. How pathetic.

When I follow up, via email I am told that the documents were dispatched and telephonically i'm told that they haven't been sent due to the missing address information. Can someone at Wesbank do their job and send me the documents urgently because I have waited longer than I was supposed to because they were sleeping on the job.