MI
Mohamed I

1 reviews | Active since Jan 2012

23 Dec 2022, 15:21

Pathetic customer service and App

Poor poor poor communication and customer service.

I can only log in via browser to ONLY see my vehicle info? That's it. When trying to download the App it doesn't recognize my credentials that I use for web browsers, moreover, nothing else I can do on the web-page than viewing my vehicle info? I can't apply for personalized plate (as claimed) and nothing else. I emailed Wesbank customer service on 13 Dec and only got a reply today (10 days) asking me to contact them via phone (which by the way tried to do but either hanging or keep me on music - I don't have all the day as I need to work to pay my bills.

This is becoming a joke.

I found hellopeter way better in helping me than contacting the poor Wesbank.

0
Replies (1)
WesBank
WesBank's reply28 Dec 2022, 07:31
Official
Dear Mohamed I

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,WesBank Service Resolution