MI
Mohamed I
1 reviews | Active since Jan 2012
23 Dec 2022, 15:21
Pathetic customer service and App
Poor poor poor communication and customer service.
I can only log in via browser to ONLY see my vehicle info? That's it. When trying to download the App it doesn't recognize my credentials that I use for web browsers, moreover, nothing else I can do on the web-page than viewing my vehicle info? I can't apply for personalized plate (as claimed) and nothing else. I emailed Wesbank customer service on 13 Dec and only got a reply today (10 days) asking me to contact them via phone (which by the way tried to do but either hanging or keep me on music - I don't have all the day as I need to work to pay my bills.
This is becoming a joke.
I found hellopeter way better in helping me than contacting the poor Wesbank.
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Replies (1)0
Replies (1)WesBank's replyOfficial
28 Dec 2022, 07:31Dear Mohamed I
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply28 Dec 2022, 07:31
Official
Dear Mohamed I
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
