Pathetic Customer Service

I am absolutely disgusted by the letter I received from wesbank regarding comprehensive cover on my vehicle. I have always had the same insurance I have never changed why could they not see when I took out insurance and contacted them to find out if I am still insured? No I get a letter stipulating that I will be debited R441? Why do I have to be debited when I am insured ? Why can they not contact the insurance company and find out ? When they do finance they have visability of everyone’s ITC can they not see on the customers bank account that insurance is being paid? This is a real hassle and it is only with weabank I have never had an issue with MFC they contact the insurers directly. People need to really roll their sleeves up and start doing their jobs.