AK
Abigail K
1 reviews | Active since Jul 2019
29 Jul 2019, 09:47
Pathetic customer service
How can checking a settlement balance be so difficult???? I have been put through 4 different people in different sections to no success. Never mind that I have sent 2 requests more than 4 weeks ago on what they call "self-service" to ask for a settlement statement and have not received either!!!!! A rating of 1 star is more than generous for this pathetic service!!!! Wesbank please!!!!!!!!
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WesBank's replyOfficial
29 Jul 2019, 10:54Dear Abigail K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F4B7.
Regards,
Tina Du Toit
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F4B7.
Regards,
Tina Du Toit
WesBank Service Resolution
WesBank's reply29 Jul 2019, 10:54
Official
Dear Abigail K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F4B7.
Regards,
Tina Du Toit
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F4B7.
Regards,
Tina Du Toit
WesBank Service Resolution